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A Guide to Choosing the Right Business PBX Phone System The costs of running your front office can come down with a move to a PBX phone system. This system can help your customer support personnel operate more efficiently at lower costs. With a PBX phone system, communication between staff as well as with external stake holders is convenient and cheaper through email, video or voice calls. Before choosing any type of PBX system, first think about the way your business communicates. Are outgoing calls to customers the best way your office is using its existing phone system? This particular issue can help decide the type of PBX phone you should get for your business. This article looks at some of the factors to look at when picking a PBX system:
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With an IP PBX office phone, you can enjoy superior, integrated communication features. You may have to invest substantially initially, specifically if the system is to be hosted in-house, but that will pay off over the long term because of the possible 50% phone call cost reductions. Both small and medium-sized companies can make good use of an IP PBX phone, and when you have sufficient bandwidth to support multiple phone lines, this is the right equipment for your business. Keep in mind that an IP phone is suitable for video calls at substantially lower rates. An Off-Site PBX System If you’re a small enterprise experiencing limitations in resources and personnel, there’s a lot you have to deal with. Thankfully, a hosted or virtual PBX can work for you since either system is maintained offsite. A hosted or virtual PBX means less headache for you, and while you’ll have to pay a monthly subscription fee, your provider will take care of the management and maintenance of the system. With the cloud model, you don’t have to spend a lot on infrastructure to support your IP telephone. Since you now have one less responsibility, it is possible to emphasize on your main business activities. Features Prior to determining the features you want your PBX phone to have, be sure to analyze your business communication needs. No matter if you’re a small or medium sized company, using an IP PBX telephone brings about benefits that boost the way you communicate, increasing productivity. If your business makes international calls frequently, you should select an IP PBX phone to take advantage of the long-distance call rates that are cheaper than those for traditional analog phones. Other aspects to anticipate in a PBX phone are call transfer, automated receptionist, and call waiting. The right PBX phone can dramatically improve business communications and productivity. The above tips can help you select the right PBX telephone.